SST&C Membership Services
SST&C Membership Services
Introducing our advanced SST&C membership service!
Whether you make a purchase online or in-store, as an SST&C member, you will enjoy the "Free Trouser Length Alteration Service" for suit pants. If you have any alteration needs for the length of your suit pants, feel free to visit any SST&C store. Our sales consultants will assist you on-site with measurement and alteration according to your requirements.
Before the alternation, you must be aware:
Q&A
Q: Can modified trousers be further modified?
Yes, it is possible! However, the ability to modify the trousers again depends on the condition of the product. A thorough evaluation of the product's condition needs to be done on-site to determine if further modifications can be made.
Q: Can I return or exchange a custom-made trousers purchased on the official website?
Unfortunately, it is not possible. Custom-made trousers, including those with specific lengths, are considered personalized products. Once they have been modified, they are no longer brand new items. Therefore, we do not provide a return or exchange service for such items. Please carefully consider your order before placing it.
• SST&C provides product maintenance and warranty services. If needed, please bring the product to an SST&C physical store/counter to be assisted by an on-site sales consultant.
• For products purchased more than six months ago, if it is confirmed by our company to be within the repairable range, repair fees will be charged.
• Considering the normal wear and tear of the product, SST&C cannot provide maintenance and warranty services in the following cases:
1.Only repair services can be provided for products sold for over a month.
2.Maintenance and warranty services cannot be provided for cases due to normal wear and tear.
3.Products not produced by SST&C cannot receive maintenance and warranty services.
• Our company reserves the right to determine whether the damage to the product is caused by human/external factors or improper use. If the product cannot be repaired, it will be returned back to the customer. We apologize for any inconvenience.
Washing Instructions
1.Excessive color bleeding may occur during the initial wash of dark/saturated fabrics, which is considered normal.
2.It is recommended to wash the garment individually before the first wear to prevent the color from affecting other clothes.
3.To prevent color fading, it is advisable to separate light and dark-colored garments when washing.
4.Avoid soaking the clothes for too long and immediately dry them after spinning. Prolonged soaking or leaving the clothes after dehydration for an extended period can cause color fading or wrinkles.
5.Please follow the washing instructions attached to the garment for the appropriate washing method.
6.Do not let stains stay on the clothes for too long. It is best to wash them on the same day it is worn, as it is the optimal time to treat stains.
7.Before using any cleaning detergent or conditioning oil, test it on an inconspicuous area inside the garment to ensure it does not cause any damage to the fabric or leather.
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